Kenmore washer noisy during spin
Published May 10, 2012 | 
Model #110.26742502, this top load washer started making noise very intermittently during the spin cycle giving the customer some concern that something was amiss. Everything else seemed to be functioning properly and with no laundry piling up there didn’t seem to be a cause for concern, but when the noise began to be more frequent, and let’s face it, annoying it was time to call for service.
Noises can be tricky to locate, especially when there doesn’t seem to be any real level of consistency. Because of this, I sometimes suggest waiting until it is possible to repeatedly recreate the conditions for the noise before calling for service just because as we all know when you take your car to the shop that is when it will work without a problem. But sometimes the noise can be caused by something that will result in a more significant failure if not dealt with sooner than later.
Based on what the customer was describing, we (yes we, I had one of my technicians with me on this call) started to tear into the mechanics of this washer which starts with removing the agitator from the basket. Once it was out of the way the reason for the noise became apparent. I had noticed the basket was able to move back and forth easily indicating a problem with the break assembly, thus my reasoning to tear deeper into the unit. But what we had found with the agitator out of the way was the drive block, the metal piece that mounts to the basket drive and holds the basket in place was damaged allowing the basket to move.
Once the drive block was removed, we could see how the block was carved out which would allow the basket to kind of skip a beat every so often resulting in the banging sound described by the customer. The drive block was replaced with some assistance with a spanner wrench (yes you will need one of these) and the basket was put back in place. Now when the customer is doing laundry, it’s not quite silent, but much quieter none the less.
